Refund policy
Last updated: August 13, 2026
Thank you for shopping at Pawsy Clawsy. We want you to be happy with your purchase. This Refund Policy explains how returns, refunds, and exchanges work.
60-Day Window
If you're not satisfied with your order, contact us within 60 days of the delivery date. Refund requests submitted after this window may not be eligible.
How Refunds Work
Each refund request is reviewed individually. In many cases, you will not be required to send the item back — once your request is approved, we will process your refund directly to your original payment method. This decision is made on a case-by-case basis depending on the situation.
How to Request a Refund
Email us at support@pawsyclawsy.com with:
- Your order number
- A brief description of the issue
- A photo of the product, if the issue is related to damage or defect
We will review your request and respond within 1–2 business days with next steps.
Processing Time
Once your refund is approved, it will be processed within 5–7 business days. You'll receive an email confirmation once it's issued. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue. We will issue a replacement or a full refund at no additional cost to you.
Wrong Item Received
If you received an item different from what you ordered, contact us within 7 days of delivery and we will correct the issue with a replacement or refund, at no cost to you.
Non-Refundable Situations
Refunds are not guaranteed in the following cases:
- The request is made after the 60-day window
- The issue resulted from customer error, such as an incorrect shipping address provided at checkout
- The product was used or damaged in a way unrelated to a manufacturing defect
Order Cancellations
You may cancel your order for a full refund at any time before it has shipped. Once an order has shipped, it can no longer be cancelled, but you may still request a refund under the terms above.
Questions
If you have any questions about this policy, contact us at support@pawsyclawsy.com.